11.12.20 -- The Practical Uses Of AI In The Contact Center


The Contact Center Has Been The AI Proving Ground For Many Years

This report serves as a guide exploring many of the practical uses of AI in the contact center, and the benefits that organizations are seeing from implementation of this technology.

Why Omni-Channel Service Without Unified Desktops Remains Multi-Channel Mayhem

There are many ways customers can engage with their service provider, and they all have their own preferences. Because of this, service companies struggle having a holistic view of the customers’ service experience. Learn how you can modernize and deliver on the evolving customer expectations in this whitepaper.

Service Organizations: Leveraging Digital Transformation To Improve Customer Service

Customers today are looking for value-added, long-term contracts that guarantee outcomes. Download this eBook for expert insight and real-life examples of how organizations can best leverage digital transformation to improve customer service.

Looking to learn more?
Whether you’re just researching industry best practice, or actively engaged in a digital transformation project, IFS is here to help. IFS is a leader in the Gartner Magic Quadrant for Field Service Management, positioned highest in ability to execute. Speak with an expert from IFS today on how you too can lead the way in the service industry.

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