The Contact Center Has Been The AI Proving Ground For Many Years
Source: IFS North America

This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology this includes:
- The advancements and effects of self-service.
- The need for automated agency transparency.
- AI-Assisted service opportunities.
- Improved web chat.
- AI-Assisted email response opportunities.
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IFS North America
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