The Contact Center Has Been The AI Proving Ground For Many Years

This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology this includes:

• The advancements and effects of self-service.
• The need for automated agency transparency.
• AI-Assisted service opportunities.
• Improved web chat.
• AI-Assisted email response opportunities.