By Sarah Nicastro, publisher/editor in chief, Field Technologies
The cable/broadband giant has seen more than a 50 percent increase in its NPS (net promoter score) since its major mobility initiative began in 2013, and expects further gains with its most recent iteration.
Cox Communications is the third largest cable company in the United States, serving approximately 6 million customers. The company provides digital video, internet, telephone, and home security and automation services over its own nationwide IP network. Cox’s field force is 3,000 employees strong, and the company prides itself on being an early adopter of technologies to enable that mobile workforce.