Today’s work climate has shifted to better serve customers when and where they want to be served. The rise of the mobile workforce over the past few years has been a direct result of two critical factors: increased customer expectations and a workforce that demands more flexible work arrangements.
Although the projected number of mobile workers in the United States in 2020 and 2024 is expected to increase from 78.5 million to 93.5 million, many organizations are still adapting to managing mobile workers effectively. It’s no longer sufficient to manage mobile workers through the same methods and tools used for desk-based workers. As the mobile workforce landscape continues to grow, organizations that fail to adapt their strategies to better support and empower their mobile workers will likely struggle to remain competitive.
To get it right, organizations need an operational understanding of the mobile workforce, the unique challenges they may face, and how a mobile workforce management (MWM) solution can help them solve some of those challenges.