SRM Dispatch/Mobile

The SRM© Service Dispatch software is a powerful tool for managing and coordinating communications, assignment, warranty entitlement and labor tracking across your service lifecycle management organization. Our software solution provides the flexibility to assign multiple technicians to the same problem ticket, for example a multi-person job. Service Dispatch makes it a snap to coordinate the arrival of third-party personnel, such as security or supply agents, with your service technicians.

CSDP's Service Dispatch software allows service technicians to record time, parts and expenses against a service request to whatever depth your organization requires. Service technicians can also get at-a-glance details about warranty service. Service Dispatch will alert technicians when removed components need to be sent back for refurbishment or if precious or hazardous materials need to be reclaimed.

A Powerful Escalation Engine
The Service Dispatch software has a powerful Escalation Engine that:

• Automatically alerts staff or managers when service requests exceed configurable deadlines.
• Automatically alerts the call center when a request has gone over 30 minutes without being acknowledged by the service agent.
• Notifies a service technician when an assigned request is within 10 minutes of its contractual on-site time.
• Enables managers to balance their workload providing swift and efficient service.
• Gives contact center managers the advantage, allowing them to move work to other queues or call out extra resources when there is a backlog of alerts.

It has never been easier to improve the overall customer service experience. An accurate and real-time view of operations has a profound impact on the performance of service organizations. And our Service Dispatch software delivers. CSDP can work with your service lifecycle management organization to optimize screens and dashboard service reports to provide managers with critical team and individual work information.

SRM © Service Dispatch Features

• Automate and control work orders with Service Dispatch's powerful Escalation Engine.
• Track service technician times, parts and expenses.
• Automatic alerts and notifications improve customer service experiences.
• Real-time accurate view of dispatch operations prevent service dispatch conflicts.
• Warranty entitlement alerts.
• Assign multiple service people to a singular job, where necessary.
• Seamlessly integrates with third-party software.
• Highly customizable options including Depot Repair, Parts & Inventory Control, Contracts & Billing, Reports, Scheduling, Training and more.
• Competitive pricing.

SRM © Service Dispatch Benefits

• Complete more jobs.
• Balance service workload more effectively.
• Reduce service dispatch costs.
• Significantly improve customer service experience.
• Better decision-making reports for service managers.
• See service priorities at a glance.
• One of the highest ROIs in the industry.

Some of our client results:

• Decreased average cost per repair 54%.
• Decreased cost per warranty repair by 400%.