Transform Your Cost Center Into A Revenue-Generator

Due to regulations, a large utility company was required to divest their service organization as a separate firm. As part of this separation, the new service company was required to build a new IT infrastructure. No existing systems, applications, or infrastructure could be used by the new service company without paying a „fair value? to the utility. After working with both companies, CSDP determined that the utility company's I/T infrastructure would be too expensive for the new service company. It was decided that the new service company needed to implement, customize, and build a full IT solution in order to adequately run their business.

The service company employed approximately 200 personnel responsible for first level calls, dispatching functions, and back office personal, as well as over 400 field technicians. The new service company had to be entirely self-regulating within 9 months, which required installing a new I/T infrastructure, creating new business processes, and transferring personnel from the former utility company. Because the business model for this new service company was so unique, there was no off- the-shelf software package that could meet their support requirements without requiring prohibitive time and money investments.

CSDP's SRM © solution was fully customized to meet the unique needs of the client. It included separating the required data from the utility company's corporate I/T infrastructure and assisting in the development of business processes. Despite a larger than expected customer base, the project was completed on schedule and at budget. The fully customizable solution offered by CSDP has since allowed the client to add features and upgrades as they grow and change.