SRM Contact Center

With over 30 years of service management software industry experience, CSDP's SRM © Contact Center software is specifically designed to deploy quickly and help our clients reduce costs while significantly increasing customer satisfaction and service request efficiencies as part of an end-to-end service lifecycle management solution.

Contact Center software makes it simple to handle all types of service requests via voice phone, web, email, IVR and electronic interface. It's specifically designed to support both Business-to-Business and Business-to-Consumer needs of your call center, help desk and service organization.

Full-Function Service Request Management
The dynamic rules engine transforms this full-function Contact Center software into a highly effective service request management tool. Robust assignment logic routes requests to queues or individuals based on any data element of a service request or combination of data elements. Save time and improve productivity with auto-generated service requests for follow-up service activities. Better yet, SRM © Contact Center allows you to enhance customer loyalty by initiating proactive service care campaigns.

CSDP has developed service-by-third-party functionality – both acting as the call receipt agent who passes work to a vendor and acting as the final servicing agent receiving work from a first-level contact center. And, SRM © Contact Center seamlessly integrates into your favorite software programs, as any good field service software should.