Brochure: Contact Center Metrics And Performance Management
Source: CSDP Corporation
The SRM suite of tools provides auditing and monitoring capabilities for every step of the service management, or "incident" process. This functionality allows our customers to closely monitor the incident while it is in progress, and allows for ad hoc alerting and monitoring at the client"s request. This can be easily done across multiple organizations, management structures, or work groups depending on the hierarchical requirements of the user community.
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