Newsletter | May 1, 2023

05.01.23 -- Service Is The Great Differentiator: How To Build Long-Term Loyalty
 
From The Editor
Remote Visual Assistance: Revolutionizing Downtime Reduction And Enhanced Service Delivery
 
By Michael R. Blumberg, Blumberg Advisory Group, Inc.

In today's competitive business landscape, managing service delivery and mitigating downtime costs are critical for original equipment manufacturers (OEMs) and their customers. Downtime can have a significant financial impact, with costs mounting every hour. Remote visual assistance (RVA) is an innovative solution designed to reduce downtime costs while revolutionizing service delivery across industries.
Featured Articles
Enabling Technicians And Engineers For Success In The Field
Submitted by Syncron Inc.

Understanding where field service stands today and how it’s changing can help service leaders increase resilience and agility as they face a changing landscape.
Guide To Purchasing A Field Service Solution
Submitted by GPS Insight

Mobile field service management solutions can help companies to improve productivity, generate more revenue, and increase customer satisfaction.
OverIT's Approach To Information Security And Data Protection
Submitted by OverIT

At OverIT, we treat our people as our core first line of defense in terms of protecting our company’s and our customers’ valuable data.
Service Is The Great Differentiator: How To Build Long-Term Loyalty
Submitted by Zuper

In his Grammy award-winning song “Lose Yourself,” Eminem sang, “You only get one shot; do not miss your chance…”. I’m sure he wasn’t thinking about providing exceptional service or losing customers forever when he wrote that song, but the sentiment applies. Building customer loyalty largely hinges on the quality of your customer relationships, and the foundation for that relationship often begins with the first encounter – the “one shot.”