Enabling Technicians And Engineers For Success In The Field

By Sarang Sambare, Senior Director, Industry Solutions at Syncron

Given the economic turbulence over the past few years, it’s no surprise that service organizations around the world are facing a unique set of obstacles. A significant challenge looms as workers with 30 to 40 years of experience are approaching retirement, while at the same time, attracting talented technicians and engineers has become increasingly difficult.

Coupled with high attrition rates, this creates a daunting cycle for service leaders to break free of. Service organizations must work smarter and more efficiently to stay competitive and meet the evolving demands of their customers.

To accomplish all of this, many service organizations are turning to technology solutions to help drive an employee-centric organization and enable the next generation of field technicians and engineers. Understanding where field service stands today and how it’s changing can help service leaders increase resilience and agility as they face a changing landscape.