03.29.23 -- See How ADT Solved 80% Of Virtual Calls Without A Truck Roll

The scheduling dragon can lay siege to field service companies. Thankfully, Smart Scheduler is the sword in the stone that can help you conquer the scheduling dragon threatening your business.

Contract management might not be one of the most exciting elements of field service, but it is one of the — if not the — most essential.

Artificial intelligence is the future of field service management, and forward-looking organizations must invest in the technology to remain competitive in an increasingly challenging environment.

ADT launched a new service delivery model to offer virtual appointments. Instead of sending a technician, it virtually conducted an average of 4,000 daily appointments that were more efficient and economical for business, convenient for customers, and sustainable for the planet, avoiding truck rolls for 80% of virtual calls. ADT leveraged automation, intelligence, and remote service for field service operations that connect teams and deliver great customer service.