8 Tips To Optimize Service Contract Lifecycle Management

By Rob George, Hitachi Solutions

Contract management might not be one of the most exciting elements of field service, but it is one of the — if not the — most essential.

Good contract management:

With so much at stake, it’s imperative that field service providers make a conscious effort to optimize their contract management process wherever and however possible.

• Guarantees a steady revenue stream for service providers,
• Helps technicians out in the field avoid awkward interactions that could result in contract leakage,
• Ensures that customers’ service needs and expectations are consistently met,
• Encourages customers to renew or even upgrade their current contract, and
• Strengthens existing customer relationships