Article | February 8, 2022

8 Tips To Optimize Service Contract Lifecycle Management

Source: Hitachi Solutions

By Rob George, Hitachi Solutions

Eight 8

Contract management might not be one of the most exciting elements of field service, but it is one of the — if not the — most essential.

Good contract management:

With so much at stake, it’s imperative that field service providers make a conscious effort to optimize their contract management process wherever and however possible.

  • Guarantees a steady revenue stream for service providers,
  • Helps technicians out in the field avoid awkward interactions that could result in contract leakage,
  • Ensures that customers’ service needs and expectations are consistently met,
  • Encourages customers to renew or even upgrade their current contract, and
  • Strengthens existing customer relationships

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