By Sarah Nicastro, publisher/editor in chief, Field Technologies
Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Udaya Devineni of Schneider Electric about how the company is tackling evolving customer expectations.
At the Field Service USA conference in April, Udaya Devineni, SVP of the U.S. Services Business at Schneider Electric, spoke about driving field service transformation. As a part of his presentation, he talked about some of the disruption that is taking place in the service industry, and I found this topic particularly interesting. Not only is it an interesting topic, but it is one that commands your attention — because the reality is that the field service industry is changing, and you need to understand the disruption causing that change to be able to keep up.
Here I asked Udaya to share with us his perspective on service disruption, his thoughts on what steps companies need to take to keep up, and his insight on how Schneider Electric is tackling this challenge.