Magazine Article | June 24, 2014

Q&A: Putting Big Data To Work In Field Service

Source: Field Technologies Magazine
Sarah Nicastro

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Budd Webster of Kodak Alaris about how to tackle the complexities of Big Data.

While I was at the WBR Field Service USA event this past April, I noticed a couple of buzzed-about trends and topics — one of which was Big Data. Big Data means a lot of different things to different people in different industries, but in my opinion, for the field service space it’s really focused around a.) determining what to do with all of the data that’s coming into your organization today, and b.) providing your employees with data that can help them better perform their jobs and provide better service. Sounds easy, right? It’s not — that’s why it’s such a prevalent topic of discussion.

At the event, I also had the opportunity to meet Budd Webster, global services general manager and vice president, Document Imaging Division at Kodak Alaris. Budd and I had an interesting conversation about Big Data and what Kodak Alaris is doing concerning the topic, and I asked Budd to share some of that insight with you here. How Kodak Alaris is leveraging Big Data is really on the cutting edge, and while your organization may or may not be ready for Big Data on the same level that Kodak Alaris is, I think there’s something for everyone to learn from what Budd shares here on the value of Big Data overall.

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