Q&A: How iPad-Based Mobile Workforce Management Changed Our Business

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Pat Smith of Thompson Electric about the importance of a well-fitting automation solution.

One of the most appealing aspects of today’s mobile solutions is their simplicity and ease of use. A company no longer has to spend months upon months readying a mobile application for use — solutions are available that can be easily customized and quickly deployed. Moreover, with modern apps and simple hardware, mobility has become affordable and attainable for all sizes of organizations, from the enterprise to the SMB.

I recently spoke with Pat Smith, service manager at Thompson Electric Company, who shares with us Thompson Electric’s journey from semi-manual processes to iPad-based mobile workforce management. Thompson Electric is a Midwest electrical contractor that services the commercial, industrial, healthcare, education, government, low voltage, and residential industries and has been in business since 1933. The company makes about 10,000 service calls annually, with each call including a hefty amount of data to record and report. Here Smith explains how Thompson Electric has transformed its business with modern mobility.