Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video

The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF. There are a variety of reasons why it is so challenging to improve their FTF, including poor customer provided information, lack of the correct parts, and inexperienced on-site technicians. Fortunately, there are new technologies that are impacting FTF to drive 10% or greater improvements, like live interactive video and augmented reality. This webinar will provide an overview of how interactive video works, explain how it is impacting first-time fix, and illustrate real-world examples of success.