RESCUE LENS

Rescue is redefining remote support service once again. Rescue Lens is bringing the power of live interactive video to field services. By merging real-time video with our proprietary Smart Whiteboard technology, Rescue Lens gives you the ability to support any object or device anywhere, regardless if that object is web-enabled or not.

With this feature , your field technicians will be able to diagnose and resolve issues, without having to rely on inefficient (and often erroneous and incomplete) verbal and written descriptions of what’s going on. Its real-time interactive video gives your technician a clear view of the problem at hand, and the ability to help a customer solve it by leveraging:

  • Smart Whiteboarding: Support technicians can annotate on screen, on any device. This annotation stays in place, even if the device is moving.
  • Adaptive Video Quality: Streaming remains fluid, regardless of the strength of the internet connection.
  • Auto Focus: Support technicians can easily focus on exactly what needs their help.

 

 

ABOUT LOGMEIN RESCUE

Whether you’re providing technical support to your employees, your customers, or your working in the field, you need a support solution that’s fast, reliable, flexible, easy to deploy, and easy to use. LogMeIn Rescue was developed by support technicians, for support technicians, with these critical capabilities in mind.

LOGMEIN RESCUE IS FAST
Rescue’s powerful infrastructure lets technicians connect to any device in seconds. Technicians can then chat with customers and remotely control their PC, Mac or mobile device for fast resolution.

LOGMEIN RESCUE IS ENTERPRISE-GRADE
All sessions run over a 256-bit SSL-encrypted connection, with access granted via secure pin or link. End-users must permit a technician to use each function. When the session is over, Rescue automatically uninstalls the small file that enables connection.

LOGMEIN RESCUE IS RELIABLE
LogMeIn’s enterprise-ready cloud platform is built with the reliability professionals require. Hosted in multiple LogMeIn datacenters, enabling failover where needed, Rescue has continuously delivered 99.99+% uptime.

LOGMEIN RESCUE IS FLEXIBLE
With just one tool, technicians can resolve simple and complex issues across multiple platforms – PC’s, Mac’s, and mobile devices. And with its new video-streaming capability, Lens, agents can now support virtually any product.