The demand for mobile field service management has grown dramatically with the rise of the digital transformation in the field service industry, and this growth is projected to continue to accelerate moving forward. In fact, it is estimated that the global field service market will reach $4.45 Billion by 2022, with 75% of field service organizations utilizing mobile field service apps. Moreover, this escalating adoption of mobile service management is expected to continue well past the forecast period.
As technological advancements often do, mobile field service management has the capability to innovate the way business in the industry is done. By adopting a mobile-first field service strategy, companies can reap the numerous benefits of digital interconnectivity, service automation, and data-driven decision-making.
Before diving into the top trends in mobile field service management and how they are beneficial for companies, let’s establish a foundational understanding of mobile field service management.