By Sarah Nicastro, publisher/editor in chief, Field Technologies
Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.
Markem-Imaje is a Dover Corporation company that specializes in printing and marking technology. The company operates in 30 countries direct, employs more than 3,000, and has a team of 700 field technicians. Markem-Imaje’s customers include Procter & Gamble, Unilever, Coca-Cola, and Pepsico. The company’s field technicians provide a combination of installation, training, break-fix, contract repair, and presales support services.