Is Remote Visual Support A Threat Or An Opportunity For Your Manufacturing Company?

COVID-19 has been responsible for accelerating the necessity for a digital workplace with businesses struggling to adapt, finding normal operations flipped on their head. The manufacturing industry is now asking, what does the digital acceleration caused by the pandemic mean for their vendors and their customers?

The innovation team at Konica Minolta Intelligent Connected Workplace (ICW) over a five-year functioning period has engaged with nearly one hundred different service teams from across the globe. It turns out the most common reaction teams have when faced with impending industry solutions such as AR-Based remote support tools, is curiosity, which can often be shortly followed by fear.

It’s natural to be fearful when faced with unknown remote service technology, many employees find themselves fearing unemployment. While being a valid fear knowing remote technical support is on the rise, it cannot be forgotten on-site engineers are unavoidable under certain circumstances and it will remain this way for a long time to come. Remote visual support should be utilized in conjunction to make the field engineers’ jobs easier and more efficient, not to replace their skills!