By Brian Albright, Field Technologies
With proper planning and upkeep, your field service management system can continue to provide benefits long after initial deployment.
Determining the ROI of a field service management (FSM) solution is fairly straightforward once you’ve identified which performance indicators to measure and track, and which will provide the biggest benefits for the organization. But deployment doesn’t mark the end of the road on ROI.
There are ways to further maximize the return on investment for field service automation by optimizing processes to best match the technology and implementing continuous improvement programs. A field service management solution is a sizable investment, both in terms of cost and human capital to implement, learn, and manage once it goes live. As such, any field service organization should expect a large return on its investment. Field Technologies interviewed some leading solution providers to find out how end users can continue to improve their ROI.