In a time where flexibility is key, having a blended workforce has become essential in Field Service Management. However, having a blended workforce is only part of the solution. How do field service managers effectively manage a blended workforce?
In order to keep up with the demands and the restrictions that the coronavirus pandemic has sprung upon the field service industry, your workforce management system is going to have to be a lot more robust in order to efficiently manage your employees and contractors. In the top 5 field service trends for 2020, the gig economy being here to stay ranks number 4. This means field service workers and managers alike need to adjust to the blended workforce lifestyle.
Rise of the Blended Workforce
Before we get into how to manage a blended workforce, we must first understand how the industry got to this place. According to a Korn Ferry Report, Future of Work: The Global Talent Crunch, by 2030 the U.S alone could experience unrealized revenue of 1.748 trillion due to labor shortages. With this high demand for work and a gap in talent from the aging workforce, these positions will be hard to fill. Even Gartner predicts that by the end of 2020, more than 40% of field-service work will be performed by third-party technicians, not full-time employees.
Third-Party workforce management allows organizations to extend service capabilities and it also saves them time and money. By utilizing contractors, your business can serve customers cost-effectively and be more prepared for the changing demand in services. The COVID-19 pandemic has exacerbated this issue. With many in the field service industry being unable to do physical work, whether it is due to age, health problems or living in a hot spot, your workforce is going to need replenishing. This is where a third party contractor comes in.