How To Embrace Augmented Reality In Field Service

By Michael Murphy, VP, International Operations at Librestream

In a world of connected field service, new exciting opportunities are being created by new technology such as Augmented Reality. Michael Murphy, VP International Operations, Librestream Technologies explains…

The Field Service industry is in the midst of digital change – investments are being made in different digital transformation technologies to help expand their service offerings to customers.

According to Forrester, 32% of enterprises are focusing on digital transformation, and in two years, that number will increase to 49%. Augmented Reality (AR) is one key technology that organizations are deploying as part of these digital transformation initiatives.

It is difficult to define AR as capabilities range from deployable now to future applications. The future capability can be considered ‘extreme AR’ – think of 3D digital models of assets that you can pull apart and manipulate. However, most organizations don’t have the content or infrastructure available for this form of AR even though this is the type of AR many refer to first.