In the current digital era, field service teams are already leveraging remote visual support tools such as AIRe Link to deliver remote support services to customers, so why not leverage the same technology to deliver remote training sessions? This blog will discuss how remote training can be delivered by AIRe Link’s remote visual support tool while exploring the features field service teams can benefit from the most.
3 ways to deliver remote training with AIRe Link.
1) Prepare scenario situations.
One way to deliver remote training through AIRe Link is to prepare in advance scenarios of customer issues your field service team faces. Guide trainees on how to resolve these scenario situations to add a depth of realism during the training process. Especially as training is conducted through the same platform trainees will eventually use in their work.