By Sarah Nicastro, publisher/editor in chief, Field Technologies
Editor-In-Chief Sarah Nicastro talks one-on-one with Robb Origer of DISH about how field service hiring practices have evolved with the industry.
There’s no denying the fact that recruiting, hiring, and retaining talented field technicians is a major challenge for today’s field service organizations. The field service industry isn’t alone in its hiring struggles. Research from Fundstrat Global Advisors reports that the U.S. labor market is expected to face a shortage of approximately 8.2 million workers by 2027.
The labor shortage itself is compounded for field service by some of the ways in which the industry — and the field technician role — have evolved recently. Today’s field technicians are expected to be competent at the technical aspects of their jobs, while also being true brand ambassadors expected to deliver an efficient and enjoyable customer experience.