How Augmented Reality-Based Visual Support Leads To Better Knowledge Sharing In Field Service – And More Relaxed Vacations For Technical Support!

Let’s set the scene. Your best technical specialist, let’s call him John, is on a well-deserved vacation with his family relaxing by the poolside. When unexpectedly, John receives a call from one of his service colleagues. It’s an urgent issue that only he has the expertise to solve, every technical specialist’s nightmare!

While AR-Based visual support permits John to assist his colleagues from the poolside rather than leaving his holiday for the office. More can be done in terms of knowledge sharing to ensure John is by no means disturbed while on vacation. How can this be possible? This article will outline different ways augmented reality-based visual support can be used for better knowledge sharing in field services leading to much more relaxed vacations for technical support staff.