AI scheduling is a key aspect of field service software that optimizes and automates technician schedules in real-time. In the field service industry, AI scheduling helps match the right technicians with the right jobs, ensuring that every service request is fulfilled in a timely manner regardless of last-minute changes to schedules or fluctuations in demand.
How is AI Used in Scheduling?
AI is used to automate complex scheduling tasks that tend to be time-consuming and error-prone when done manually. For instance, a Field Service Organization (FSO) can use AI scheduling to identify the most qualified technicians that are geographically closest to a service job and the parts and inventory necessary to complete each job on the first try.
Moreover, FSOs can input custom business-driven constraints for specific scheduling tasks, and the AI scheduling software leverages its proprietary algorithm to quickly find the optimal solution that best fits within these constraints. This allows for unique customization based on each company's differing needs, as well as any changes in the larger picture, such as the scheduling complications from traffic and weather conditions, or even ones that have arisen from the pandemic.