How AI Can Improve Healthcare Operations Management

By Laura Przybek, Skedulo

Artificial intelligence (AI) is increasingly being integrated into healthcare operations, specifically in areas such as scheduling, dispatching, automating administrative tasks, managing health insurance claims, and facilitating employee recruitment. AI technologies enhance healthcare scheduling by efficiently matching patients with appropriate providers, minimizing downtime, automating appointment reminders, addressing patient concerns proactively, reducing manual administrative workload, streamlining insurance claims processes, and identifying suitable candidates for job openings.

Despite the significant potential of AI in improving healthcare operations, its implementation requires careful planning to address concerns related to privacy, safety, and prevention of biases.