Magazine Article | April 21, 2015

How A Photo Management App Can Impact Field Service

Source: Field Technologies Magazine

By Brian Albright, Field Technologies

An image management app has helped this pest control company streamline photo sharing and has improved communication with customers.

When it comes to field service operations, there are mobile applications that can help process work orders, track time and attendance, diagnose equipment problems, and manage inventory. But as more and more technicians use their mobile devices to take photos in the field, many companies have discovered that there aren’t many good options for managing those images.

For Alliance Pest Services in New Jersey, pictures from the field play a key role in helping clients prevent pest infestations, but the company struggled to organize and share the images efficiently. After looking for, and failing to find, a good image management solution, the company had one built from scratch, and has now cut the time it takes to get images to the right staff at customer sites from days to just seconds.

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