Field service operations management refers to the processes and tools that an organization leverages to make continuous improvements and provide value, both to stakeholders (e.g. employees, customers, contractors) and the overall business. It’s essential for boosting efficiency, eliminating workflow bottlenecks, and reducing operating costs.
For field service organizations, prioritizing operations management means streamlining workflows for consistent, high-quality service delivery. Achieving operational excellence is often a challenging feat for companies who use disjointed tools or processes, fail to engage their employees, or take a reactive approach to field service management.
Stakeholders need to meet and exceed constantly increasing customer expectations while also balancing costs and driving profitability. To do so, they must make strategic, data-backed decisions, but they often lack the workforce visibility needed to gain those meaningful insights.
Field Service Operations Challenges
Successful operations management in field service requires complete workforce visibility. But the complexities of a deskless workforce threaten an organization’s ability to understand daily functions and how they impact broader business outcomes. This is largely due to some common challenges that field service organizations often face, including...