8 Field Service Management Trends To Watch In 2024

By Laura Przybek

As customer expectations soar, the field service industry finds itself at a critical juncture. With skilled technicians leaving the workforce faster than they are replaced, organizations are grappling with the challenge of meeting heightened demands. Artificial intelligence (AI) emerges as a pivotal element in leading field service software, offering solutions to a range of operational challenges. As we look to the future, the landscape of field service is undergoing a transformation driven by technological advancements, data utilization, and operational enhancements. There are eight key trends identified in this article that will shape the field service industry in 2024 and beyond.

From the growing adoption of AI and the rise of customer self-service tools to smarter scheduling, sustainable operations, and a heightened focus on knowledge management, understanding these trends will help you navigate and excel in this evolving landscape.