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I was fortunate to land a job with IBM's Field Engineering Division as a young man still in school. I started as a night dispatcher and parts room clerk and went on to work at the Northwest Region Field Engineering headquarters in Seattle. During my tenure, I had the privilege of working for an IBM veteran, George Yorgan, who became my work and life coach. The lessons I learned from him have stayed with me throughout my entire career.
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Technological solutions, like field service inventory management systems, can help you optimize business operations and increase efficiency.
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For continued innovation, field service organizations must learn to effectively automate cumbersome back-office tasks, so that there is ample time and budget for the organization to scale.
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The field service industry is undergoing significant changes in people, processes, and technology. To explore these shifts, we spoke with Michael Israel, Head of Field Service Evangelism for Zuper. As a strategic consultant to the industry, Michael has witnessed firsthand how it has evolved.
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Marketing and sales teams create interest, capture leads, and engage with potential customers. But how can companies ensure ongoing communication and customer satisfaction beyond the sale?
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