Newsletter | October 3, 2023

10.03.23 -- Field Service Is Evolving – Are You?

Completed Service Work: Reimagining The Concept Of Completed Staff Work

I was fortunate to land a job with IBM's Field Engineering Division as a young man still in school. I started as a night dispatcher and parts room clerk and went on to work at the Northwest Region Field Engineering headquarters in Seattle. During my tenure, I had the privilege of working for an IBM veteran, George Yorgan, who became my work and life coach. The lessons I learned from him have stayed with me throughout my entire career.


Essential Features To Seek In Field Service Inventory Software

Technological solutions, like field service inventory management systems, can help you optimize business operations and increase efficiency. 


Maximizing Field Service Efficiency: 5 Key Automation Workflows

For continued innovation, field service organizations must learn to effectively automate cumbersome back-office tasks, so that there is ample time and budget for the organization to scale.


Zuper's Michael Israel Talks The Evolution Of Field Service

The field service industry is undergoing significant changes in people, processes, and technology. To explore these shifts, we spoke with Michael Israel, Head of Field Service Evangelism for Zuper. As a strategic consultant to the industry, Michael has witnessed firsthand how it has evolved.


Using Field Service As A Strategy To Increase Customer Loyalty

Marketing and sales teams create interest, capture leads, and engage with potential customers. But how can companies ensure ongoing communication and customer satisfaction beyond the sale?




Zuper Advances Its Innovation Leadership With The Industry’s First Intelligent Virtual Assistant For Field Service Management

Zuper’s Intelligent Virtual Assistant, powered by Open AI’s GPT, will drive exponential speed and efficiency for back office, field team operations, and customer engagement.