News | July 17, 2023

Zuper Advances Its Innovation Leadership With The Industry's First Intelligent Virtual Assistant For Field Service Management

Source: Zuper

Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, today announced a private alpha launch of the industry's first generative AI-powered chatbot for field service operations. Zuper’s Intelligent Virtual Assistant (ZIVA) will completely change how businesses with field service operations access information on demand via natural language prompts.

Zuper already offers the industry’s most flexible and customizable field service management solution. With the introduction of ZIVA, Zuper advances its leadership position as the first field service software to deploy an in-app natural language chat-based system powered by generative AI. With simple text-based queries, ZIVA can turn natural language prompts into actionable info for business owners, back office, and field teams, such as real-time technician availability and scheduling, total monthly revenue, outstanding customer invoices, and more. Zuper plans to expand ZIVA’s capabilities to include functions for field technicians and ultimately customers inquiring about quotes or scheduling services.

“We are in the middle of a paradigm shift in the way that businesses access their customer data and the advent of Generative AI is making it possible for anyone to instantly access info on-demand without having to download reports or wait for IT to conduct a data query,” said Anand Subbaraj, CEO of Zuper. “We have always worked to lead the industry with the most flexible and customizable solutions for field service management, and with ZIVA, our platform is now even more intuitive, making it easier to access data essential for frictionless business operations.”

ZIVA is trained with Zuper’s data model and is designed to keep sensitive business and customer data confidential. There is no risk that sensitive company information will be shared with other Zuper customers.

“As more companies develop and deploy generative-AI powered solutions, there will be increased conversations about data security related to how models are trained and what data they use,” said Raghav Gurumani, Zuper CTO. “GEN-AI holds significant potential to exponentially boost efficiencies within organizations and do so in an ethical and compliant manner. We developed ZIVA with risk management in mind as our top priority, using Zuper’s data models that are already kept safe and secure.”

Launched today in private alpha, customers can sign up to receive exclusive access to ZIVA. Zuper plans to make ZIVA available to all current and future customers as part of the company’s flexible and customizable SaaS platform for businesses with field operations.

For more information on how organizations with service operations can use ZIVA to power efficient back office processes and to sign up for the waitlist visit:

About Zuper

Zuper empowers fast-growing service businesses to scale and modernize their field operations with the industry's most comprehensive, flexible, and customizable field service management solution. Zuper's platform integrates seamlessly with industry-leading apps and CRMs and comes with personalized support, as well as robust reporting and analytics. Thousands of users globally rely on Zuper’s automated workflows to enable field workforce collaboration and deliver their customers the best possible experience. Founded in 2016, Zuper Inc. is headquartered in Seattle with offices in India and the Middle East. Learn more at