Workforce management software has quickly become essential for a field service company to maintain its competitive edge. Why? Because workforce management connects all of your organization's processes – from repair scheduling to human resource management, data collection, and forecasting.
This blog discusses how workforce management software empowers field managers to take the leap from manual to automated processes, resulting in a higher-quality customer experience.
What is Workforce Management Software?
In the same way, workforce management touches on many different business areas, so does workforce management software. However, in most cases, the primary focus is on field workforce management, including schedule optimization, mobility, and the various processes involved with managing a blended workforce of full-time employees and third-party contractors.
Suppose you have not used workforce management software in the past. In that case, you might be asking yourself, "What's the big deal?. Field service companies without workforce management software have other technology and processes in place that work to address those same issues."