Magazine Article | September 22, 2016

Embracing The Outcomes-Based Approach To Field Service

Source: Field Technologies Magazine

By Brian Albright, Field Technologies

Field service organizations can use new technology to shift from transactional services to a more holistic approach to their customer relationships.

Field service organizations face increasing customer expectations when it comes to service quality and the speed with which their service issues can be resolved. More importantly, customers are looking for service that isn’t necessarily product focused; they aren’t just buying a piece of equipment and then paying to have it serviced. They are interested in what the equipment can do for them and how much uptime they can expect.

VIEW THE MAGAZINE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: