Article | May 15, 2023

Driving Innovation, Retention And Customer Experience In The Utilities Sector

Source: Skedulo
GettyImages-1369067392 Electrical Engineer

In a sector as vital and heavily regulated as utilities, leveraging innovative technology to solve complex business problems is crucial. 

Water, gas and electricity companies face new challenges with increasing competition, compliance obligations, and changing consumer expectations. Unhappy customers with a leak or outage are quick to jump on social media, and never hesitate to leave negative comments on review sites (such as TrustPilot) when they feel their needs have not been met.

Perhaps the biggest challenge of all though is our burgeoning population, leading to considerable organic growth of trusted utility companies – of which many are still encumbered by legacy scheduling systems or using spreadsheets and emails. 

Over the past several years, Skedulo has been working with major utilities companies in several countries to solve their biggest scheduling challenges and help drive efficiencies for management and field technicians. 

Let’s take a brief look at the major pain points facing utilities companies, and how we are working hard to solve them.

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