Video

Drive Field Operations And Empower Technicians With Real-Time Data And Insights

Source: CSG

By 2027, the world will have more than 41 billion connected devices. When customers experience issues with those devices, field service fleets and contact centers will be stretched thin responding to growing trouble calls for devices. This may lead to customer frustration and brand switching.

Join Keith Ladson, Sr. Corporate Director at Comcast, as he discusses how to mitigate this issue by using CSG’s Field Service Management system to support 26,000 technicians and provide a positive customer experience virtually.

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