CSG is a provider of software and services that help companies around the world monetize and digitally enable the customer experience. For more than 35 years, CSG has simplified the complexity of business, providing revenue management and digital monetization, payments, and customer engagement solutions to help our customers tackle any business challenge and thrive in an ever-changing marketplace. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually.
CSG Field Service Management is part of the company’s Customer Communication Management (CCM) portfolio, which customers utilize to send over 1.5 billion messages to their end-users each year across a diverse set of channels including print, SMS, email, online, and automated voice. CSG CCM provides flexible, personalized customer communications management and field service management solutions in an integrated approach to help deliver a unique customer experience across all digital and traditional channels.
Supporting connected customers in a digital world requires agility and speed. CSG Field Service Management is the communication industry’s leading field service management platform, enabling more than 75,000 technicians, dispatchers and routers in North and South America to fulfill more than 100 million work orders every year. CSG Field Service Management accounts for all factors that impact field service in a given day, improving the digital customer experience and significantly empowering field resources to support the connected customers’ needs.
CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn, Twitter and Facebook.