
ABOUT CSG
CSG is a provider of software and services that help companies around the world monetize and digitally enable the customer experience. For more than 35 years, CSG has simplified the complexity of business, providing revenue management and digital monetization, payments, and customer engagement solutions to help our customers tackle any business challenge and thrive in an ever-changing marketplace. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually.
CSG Field Service Management is part of the company’s Customer Engagement (CE) portfolio, which customers utilize to send over 1.5 billion messages to their end-users each year across a diverse set of channels including print, SMS, email, online, and automated voice. CSG CE provides flexible, personalized customer communications management and field service management solutions in an integrated approach to help deliver a unique customer experience across all digital and traditional channels.
Supporting connected customers in a digital world requires agility and speed. CSG Field Service Management is the communication industry’s leading field service management platform, enabling more than 100,000 technicians, dispatchers and routers worldwide to fulfill more than 100 million work orders every year. CSG Field Service Management accounts for all factors that impact field service in a given day, improving the digital customer experience and significantly empowering field resources to support the connected customers’ needs.
CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn, Twitter and Facebook.
CONTACT INFORMATION
CSG
8310 S Valley Hwy, Suite 300
Englewood, CO 80112
UNITED STATES
Phone: +1 303-200-2000
Contact: Ashley Curry
PRODUCTS / SOLUTIONS
FEATURED ARTICLES
- Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform
- 2022 State Of The Customer Journey
- Delivery Steller Warranty Service: Your Reputation Depends On It
- How Home Service Organizations Can Build An Industry-Leading Customer Experience
- Gartner Report: The Future Of Field Service Management
- Clear Your Field Service Roadblocks With AI And AR
- Optimize Total Experience By Overcoming These FSM Challenges
- The 10 Best Performing Field Service Solution Providers
- Great CX Cuts Cost And Drives Business Results
- Rethinking The Loss Data Equation: Make Better Decisions Faster And Increase Profitability
- Drive Field Operations And Empower Technicians With Real-Time Data And Insights
- CSG Customer Success Stories - Field Service Management
- Cable Operator Provides Remote Support With CSG Visual Connect
- How Contact Centers Can Adapt And Scale To Serve Tomorrow's Customers