Differentiating Field Service Management… It Starts And Ends With Technology

By Jason Kuhn, Executive Director Product Management, CSG

Every day, approximately 20 million field service workers are spread across the globe, interacting closely with an organization’s most important assets: its customers and products. Field services, just like all other industries, has growth projections and trends. The trends listed below have been discussed for a few years but in 2022 we are seeing businesses implement emerging technologies resulting in higher efficiency and productivity, lower operational costs, and more satisfied customers and employees.

Field Services Management Market

The global Field Service Management (FSM) market size is expected to reach $24B by 2030 from $4B in 2020, at a compound annual growth rate (CAGR) of 19.7%.

Growth drivers:

• Improved customer experience and satisfaction
• Reduction in operational overheads and fuel expenses
• Real-time access to customer information anytime, anywhere
• Growing adoption of automation and digitalization
• Management of mobile workforce
• Seamless integration with existing IT systems to preserve investments, achieve maximum efficiency, and improve productivity