Newsletter | December 18, 2023

12.18.23 -- Customer Service Channels: Your Quick Guide To The Top 6

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Explore IFS Service Lifecycle Management's transformative approach, unifying digital investments for streamlined operations and superior customer experiences. With decades of industry experience and cutting-edge technology, IFS simplifies complex service processes, empowers your workforce, and maximizes product value. Download resources and see why IFS leads in field service management.

FROM THE EDITOR

Exploring Safety Benefits Of Digital Load Monitoring And Automated Scales

Fleet management teams should take advantage of digital load monitoring and automated scales. Operations would be safer, compliance would be sharp, and employees would be more productive and content. Having the power to automate load accuracy is a burden cargo vehicles should not have to carry in the 21st century, so start experiencing the safety benefits of forward-thinking technologies.

FEATURED ARTICLES

High-Quality Performance Of Installation Activities And Quality Checks From Remote

In an era where far-reaching social and geopolitical transformation, climate change, and worker shortages are battling for attention, technology, innovation, and sustainability are key for success in any industry. Organizations need to implement cutting-edge tools, supporting them in efficiently rethinking their operational strategies and rapidly adapting to an increasingly fast-moving world. LAPP, as a company managing mission-critical operations, was not excluded from this.

Integrating Marketing Into Field Ops

Rob Freedman, head of growth at Zuper, talks about how SaaS companies are leveraging the power of artificial intelligence to not just grow exponentially, but strategically. 

Customer Service Channels: Your Quick Guide To The Top 6

Digital customer service channels like chat and self-service are very popular. But sometimes you want to speak to an agent, which is why phone – and video – matter, too. How easy is it for your customers to contact you?