Customer Service Channels: Your Quick Guide To The Top Six

By Rekha Srivatsan, Salesforce

How much effort do you have to spend contacting customer support to get a problem solved? More than you think is necessary, right? Just like you, customers are busy people who want their issues resolved quickly. It helps to offer multiple ways to reach your team – so people can contact your business when they have the time, on the customer service channel that’s most convenient for them.

But which channels should you offer? Most teams can’t go wrong by offering digital. In fact, we found that 57% of today’s customers prefer to engage companies through digital customer service channels. 

We’ve gathered insights on the most popular channels today from service leaders. Here’s what you need to know to make sure you have the right ones for your customer service operations.

The top digital customer service channels you need now

Consider these digital customer service channels for your business.