Magazine Article | August 30, 2019

Customer Satisfaction On The Rise

Source: Field Technologies Magazine

By Brian Albright, Field Technologies

Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

Field service organizations are under increasing pressure by their customers, who are more selective and insist on customized and better service options. This has made service more competitive in many markets and has driven additional investment in new field service management (FSM) software, mobility, and other technologies.