12.21.22 -- Customer & Field Service Challenges - And How AI Can Help

In today’s fast-paced field service industry, everything revolves around how quickly technicians, dispatchers, and other team members can get the job done, and get it done right. Now, in light of the COVID-19 pandemic, field service teams are also expected to find innovative ways to safeguard both customers’ and technicians’ health and well-being, as well.

SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects their experts with end users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

Energy generators and transmission and distribution companies face a landscape experiencing unprecedented change. By 2040, global demand for energy will have risen by 30%. At the same time, the shift to renewable network generation, coupled with distributed local and domestic generation from solar and wind, is transforming demand profiles. To survive, utilities must embrace diversification, new business models, and achieve, with the right operational visibility, asset management strategy and a service-centric mindset.

See how AI-driven and cloud-based software drives digital transformation by automating outdated operational processes, improving mobile workforces, and enhancing the overall customer experience through improved scheduling and dispatch.

AI and NLP help service teams do more with less. Use your existing data and expertise to resolve issues faster, reduce costs, and improve CSAT.