In today’s fast-paced field service industry, everything revolves around how quickly technicians, dispatchers, and other team members can get the job done, and get it done right. Now, in light of the COVID-19 pandemic, field service teams are also expected to find innovative ways to safeguard both customers’ and technicians’ health and wellbeing, as well.
It comes as no surprise, then, that the major technologies currently reshaping the field service landscape are designed specifically to achieve those goals, with the added benefits of improving performance, reducing costs, personalizing service, and promoting safety.
Field service automation is one such technology.
What is Field Service Automation?
Field service automation — more commonly known as field service management — refers to the collective processes, policies, and procedures that field service organizations use to manage resources. The “automation” part of field service automation involves using technology to streamline those processes, policies, and procedures.