11.11.20 -- COVID-19 Is Speeding Servitization Progress, But These 4 Barriers Will Hold You Back


COVID-19 Is Speeding Servitization Progress, But These 4 Barriers Will Hold You Back

Service leaders are battling the challenges of COVID-19 and how it has impacted the way they need to serve their customers. The biggest wants and needs of their customer base look far different than they did just a few months ago, and this is forcing companies to be creative and innovative to adapt to new demands.

Deliver Service With A Mind Towards Customer And Employee Safety

Even historically product-centric companies are adopting servitization, so a broad spectrum of the economy will need to chart a course to advanced service provision. This will build customer loyalty and trust and position them for reliable, high-margin revenue. But how do we deliver valuable customer touchpoints in an era where we must keep our distance from each other? And how are customer expectations and preferences going to push our service organizations in new directions? Technology has a role in addressing both of these questions.

Field Service Optimization For The New Normal

Service has never been more complex. Managing reduced workforces, travel restrictions and new safety precautions for frontline workers is no easy feat. Explore how forward-thinking companies are navigating these challenges, optimizing their field workforces and delivering service excellence. Watch the webinar to learn more.

Remote Service: Merged Reality For Real-Time Collaboration

In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

Looking to learn more?
Whether you’re just researching industry best practice, or actively engaged in a digital transformation project, IFS is here to help. IFS is a leader in the Gartner Magic Quadrant for Field Service Management, positioned highest in ability to execute. Speak with an expert from IFS today on how you too can lead the way in the service industry.

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