The field service industry is undergoing a structural overhaul. Old trends (like manual data entry and block scheduling) are no longer enough to keep up with customer demands and the news standard of efficiency in the industry. A failure to adapt may cause decline in customer relationships, employee satisfaction, and—ultimately—revenue.
Digital transformation is the driving factor in the development of businesses, particularly in field service management (FSM). New and emerging technologies are transforming the landscape as a whole, and it’s up to operations managers to stay informed, implement new business models, and stay ahead of the competition.
Here, we’ll bring you up to date on emerging FSM technologies, explain their advantages, and outline how best to implement these innovative tools.
Field Service Management Technologies
Field service management technologies will play a crucial role in the viability of businesses over the next few years, as sophisticated tools help deskless employees increase the efficiency and impact of their work. Organizations across every industry are adopting tools that help them boost their digital maturity, and those in the field service industry are no exception.