Communications Leader Vidéotron Hopes To Save $1.6M By Automating Service Calls On BlackBerry Smartphones

By BlackBerry by Research In Motion

Change from a paper-based work order system for field technicians to a wireless one that automates all administrative steps involved in handling a service call.

Vidéotron chose to build on their BlackBerry® solution with an application for field force automation by Soluteo. About 1,200 field technicians were given BlackBerry® smartphones with Soluteo's mobile field force application to simplify dispatching and work order management.