Cloud Connects Field Techs With ERP System

By Brian Albright, Field Technologies

A mobile field service solution and cloud-based data integration have helped SPP Pumps speed invoice processing and provide more data to technicians.

The equipment SPP Pumps installs and services for its customers is critical to its operations, so providing fast, reliable service is an important part of the company’s success. When it came to its own internal field service management operations, however, the SPP Pump’s paper-based processes made it difficult to provide data to the technicians in the field and delayed invoicing. A mobile field service management system and cloud-based integration platform has automated the data flow and cut invoicing time from days to just minutes.

Headquartered in Reading, U.K., SPP Pumps is a leading manufacturer of centrifugal water pumps and other systems in the oil and gas, water and wastewater treatment, power generation, mining, and other industries. The company’s field technicians service installed equipment at customer sites around the globe.