Field service organizations making the digital transformation realize mobile apps can help improve efficiencies, retain customers, drive revenue, and improve employee morale and retention. 62 percent of field service managers are leveraging bring-your-own devices (including mobile) strategies to enhance communication and efficiency, according to a Fortune Business Insights report.
For many field service organizations, deploying mobile apps is no longer a secondary option but a critical technology component to help the business evolve and adapt to changing customer and workforce needs.
While many field service organizations want to bring mobile strategies to the forefront, several questions arise when selecting a field service mobile app for their workforce. What should I look for in a field service mobile app? What key benefits do these mobile apps provide? Are there any other considerations to note when looking for the best field service mobile app?
In this post, we’ll cover key evaluation criteria, share insights on benefits the mobile apps should deliver, and other considerations.