Case Study: Broadband Cable For Cox Cable

Cox Communications decided to deploy a workforce automation solution to its technicians. "One of the challenges for Cox Communications as a company applying workforce automation was to find a way to make more efficient and cost-effective decisions in the field," stated Mike Kovash, IT Director for Cox Cable. Cox met with Panasonic Computer Solutions Company early on in their process. And, ended up with a partner that helped them deploy a complete solution. Kovash continues, "Panasonic partnered with Cox to help look at the ways we use the mobile devices to optimize that, and find other avenues for saving money and helping make the field experience more productive for both the technician and the customer."

The Challenge

• Improve service to customers by reducing number of repeat calls.
• Save time troubleshooting problems in the field.
• Send and receive work orders remotely.